Frequently asked questions

ICS Center was founded in 2011 by members of the Vietnamese LGBTI+ community. ICS works to empower the LGBTI+ community in Vietnam, towards pride and equality.

We provide training, community events, counselling and policy advocacy. More details are on the About us page.

Self-help resources include self-help guides and a library of documents. They help you understand more before you need to talk to someone directly.

If you need someone to listen to you or to get counselling, contact us by phone or email at nv.gro.sciobfsctd-77a81d@ofni. The team will suggest support that suits your circumstances.

When you get in touch, you only need to share the information you feel comfortable with. You do not need to provide personal documents to receive general information.

If your situation needs urgent support, please contact the nearest medical facility or emergency service straight away.

Each programme may have its own policy. Please check the specific information for the event, or contact us to ask in advance.

The information you provide is used only to respond to your request and is not shared with third parties without your consent.

For details on how we collect and process personal data, see the Privacy policy page.

See the Privacy policy page for details. You have the right to ask for your information to be corrected or deleted by contacting nv.gro.sciobfsctd-64bb27@ofni.

ICS Center is committed to protecting children and young people from all forms of violence, exploitation and abuse in activities involving minors. Staff, collaborators and volunteers must follow safety principles, respect children’s privacy and report promptly when there is a risk.

ICS Center only collects personal information to the extent needed for activities and services, and does not share it with third parties without consent, except where required by law. Information is stored with appropriate protection, and each person has the right to ask for, correct or request deletion of their data.

You can see open positions under the Jobs section and send a short introduction to the team.

Before you join, ICS will talk with you to understand your needs and availability, and will introduce you to basic training.

Tasks such as writing content, researching documents or cataloguing the library can be done remotely.

Direct activities such as events or support line work need volunteers who live nearby and who are usually trained in advance.

The Code of Conduct is the guiding framework for staff, collaborators and volunteers of ICS Center as they work and interact with stakeholders. The Code helps build trust, respect and professionalism, and encourages each person to act responsibly and in line with ICS values.

ICS Center does not accept any form of discrimination based on sexual orientation, gender identity or gender expression, or sexual harassment in work, activities and all interactions with the community. All related complaints will be listened to and considered seriously and fairly.