Job description
Listening support line volunteers take the first conversations with a gentle, respectful and confidential approach. This role does not provide diagnoses or medical advice. It focuses on listening, recognising needs and connecting callers with ICS’s suitable sources of support.
Key responsibilities
- Take up shifts as scheduled, making sure to be present on time.
- Listen to and respond to callers in a non-judgemental manner.
- Identify situations that need referral and connect callers with the person in charge.
- Record brief call notes on the form, without recording personal identifying information unless necessary.
- Take part in regular debrief meetings with the coordination team.
- Follow the line’s confidentiality procedures and code of conduct.
Candidate requirements
- Aged 20 or over, able to take at least one shift a week for at least 3 months.
- Active listening skills and clear communication.
- Basic understanding of human rights, gender equality and the LGBTI+ community.
- Willing to attend peer counselling training before taking shifts.
- Able to keep information confidential and to look after your own wellbeing when working with difficult stories.
- Has a stable internet connection and knows how to use online tools.
Benefits
- Free training in peer counselling and listening skills.
- Transport support for shifts in line with internal policy.
- A volunteer certificate on completing your period of service.
- Emotional support and counselling from the coordination team during your time with us.
How to apply
Send a short introduction and your availability to nv.gro.sci@ofni, with the email subject clearly stating “Application for listening support line volunteer”. The coordination team will invite suitable candidates to interview and notify the dates of the next training course. ICS encourages applications from people of all genders, sexual orientations and gender identities.
